Golden Chain - Terms and Conditions of booking

Golden Chain reserves the right to change information published on its website at any time.

You must be at least 18yrs of age to book motels on the Golden Chain website.

All requests made by clients are subject to availability, including the bedding configuration of the motel unit and will be confirmed to clients after consultation with the motel management.


OPEN DATED VOUCHERS: If you are travelling on Open Dated Vouchers please contact Golden Chain reservations directly to make a booking: res@mchg.co.nz or 0800 804 653. 


CREDIT CARD INFORMATION – A valid credit card must be submitted to make all bookings.  This credit card will be used via a secure site to debit the total cost of the accommodation confirmed.  Once your credit card has been processed, we will email your Confirmation Voucher to you, which MUST BE retained for check-in purposes.

For all accommodation in New Zealand your credit card will be charged in New Zealand Dollars.  The cost of your booking is converted using our bank’s exchange rates on the day of the transaction.

All clients will be required to provide a credit card at motel check-in to cover incidental charges.  You may also be required to present photo ID on arrival at the motel.

CANCELLATIONS  

Cancellation can be made direct with the property or via our Central Reservations Office. In either case they must reach the property prior to 4pm, 48hrs before the date of stay. Please obtain a cancellation number if you cancel direct with the motel.

When a booking is cancelled within 48hrs of the check in date, no refund will be given.  The same will apply if the client does not show up at a property.

When a booking is cancelled anytime up to 4pm (NZSTD) 48hrs prior to the check in date a cancellation fee of $25.00 will be charged per property affected.

 

AMENDMENTS – An amendment charge may apply in all bookings after the confirmation has been issued.  If you would like to extend the length of your stay or the number of rooms on a particular property then no extra charges will apply.  If you would like to decrease the length of your stay or the number of rooms on a particular property then a fee of $25.00 will apply if outside of 2 days prior to check-in.  Should you require a change to a booking from one property to another you will not be charged an amendment fee but you will be charged a cancellation fee on the property that you are cancelling (please see cancellation policy for this).

All amendments must be made in writing by emailing the property or our Central Reservations (res@mchg.co.nz).

We require your Booking ID, and your Name & Surname used in the booking.  An amendment must be confirmed back to you by one of our consultants.  If you have not received a confirmation of the amendment within 24hrs of submission, it means that we have not received it and you must resubmit it.

 

CHILD POLICY - Children up to 2 years old sharing a room with an adult, using existing bedding and not requiring a rollaway bed, will be accommodated free of charge. In any circumstances where a rollaway bed is required, the extra person rate will apply.  Cots are available at the same cost as an extra person charge.


RELOCATION POLICY - Golden Chain does not accept any liability for unavailability of rooms caused by the motel over-selling their own room inventory. If, for any reason, the motel is unable to provide all or part of the accommodation reserved, it will immediately contact the client (direct or via our office) and undertake every effort to secure comparable alternative accommodation.

COMPLAINTS
In the event of a problem or complaint at a Golden Chain property the client must contact the owner to discuss the issue. If the problem persists contact should be made with the Golden Chain office and we will endeavour to rectify the situation for a mutual acceptance by all parties.  For any complaints after the stay the client must notify Golden Chain in writing within 7 days of the end of service provided.  All care will be given to satisfy all parties involved to a resolution.