Frequently Asked Questions
To make a new reservation or amend an existing reservation
Please contact our Central Reservations Office (within New Zealand only)
0800 804 65336 or the toll free number in each property’s listing. Credit card details will be required or a deposit paid to ensure your reservation is confirmed. All major credit cards are accepted.
Book via the Golden Chain website; Search and book your accommodation here:
Reservations made prior to arrival in New Zealand
Reservations made through your travel agent prior to arrival in New Zealand are guaranteed unless cancelled by you prior to 4 pm, 24 hours before the date of stay.
We strongly recommend you pre-book your accommodation to avoid disappointment. Late Spring through Autumn / Fall (October/April) is our premier tourism season but local activities such as conferences and major sporting events also fill our properties at varying times.
Standard check-in is anytime after 2pm. If you are expecting to check in after 7pm please phone and advise the motel proprietor (use the free phone number listed) of your estimated time of arrival.
Please check out by 10am. If you require a late check-out, please discuss with the motel proprietor. An additional charge may apply.
Cancellations can be made direct with the motel or via our toll free Central Reservations Office -0800 804 65336. In either case they must reach the Motel prior to 4 pm, 24 hours before the date of stay. Failure to cancel your reservation by this time will result in full cancellation charges.
Children under 2 years sharing the same bed as adults are free of charge, but where a bed or cot is required, extra charges apply.
Terms and Conditions
Please refer to our Terms and Conditions for full information. Click here
Concerns or complaints
Should you experience any difficulties with your motel accommodation, please contact your Golden Chain host during your stay to register your concern. Every effort will be made to rectify the situation and make your stay as comfortable and enjoyable as possible.
Golden Chain Motels
PO Box 5341
0800 80 GOLDEN
(0800 804 653) - NZ only
(1 800 504 732) - within Australia
Tel: +64 3 358 0821
Fax: +64 3 358 5012